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Terms & conditions

royalewax.com

Online Security

We want you to be confident about ordering online, we use secure socket layer (SSLūüĒí) technology to ensure that your details are safe and information you provide is fully encrypted. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Making a purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'checkout' and you will be asked for a few details that we need to be able to complete the order. Please note that once an order has been placed, it is then not possible for it to be amended in any way.

We will collect and store any personal data that you may volunteer whilst using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We accept credit/debit card payment or payments by paypal.

Undelivered parcels

In the case of an undelivered parcel, you must contact us within 60 days of placing your order, all orders will be assumed delivered correctly unless contact is made within this timeframe. We will do our best to resolve any issues that may arise but can not take action if not contacted within the timeframe stated above / received inaccurate delivery information (from the customer) upon order completion.

Damaged parcels / products

In the case of in-transit parcel/product damage, you must contact us upon receiving your order when damage is noticed. It is important to us that you receive your order in the same condition when dispatched. We can only take action against Couriers for in-transit damage, if we are notified within 7 Days of receiving your order. In-transit damaged parcels / faulty goods (if notified within 7 days of receiving your order) will be refunded in full and initial shipping costs refunded.

Unfortunately, at this time, we are unable to cover return shipping costs (we are working on this). Return shipping costs will be incurred by yourself, please include the order sheet with items to be returned (explaining the reasons why), please contact us for a return address:

Once received, we shall process your return request within 24Hrs & be in touch if required. Otherwise funds should be returned to you within 5 working days of processing your request.

Vouchers / Discount codes / promotions

Only one voucher code can be used per order and cannot be used in conjunction with any other offer, note that any qualifying order that is returned for a refund will have the gift voucher negated. Unless specified, free delivery promotions are for standard 5-7 working day delivery.

"Thank you" vouchers

"Thank you" voucher codes are valid for 12 calendar months from the initial date of the order being placed and cannot be used in conjunction with any other offer.

"Team Rider" codes

"Team Rider" codes can be used only once per order and cannot be used in conjunction with any other offer, note that any qualifying order that is returned for a refund will have the gift voucher negated.

How do "Team Rider" codes work?

You get 10% off your order = you save!

Team rider gets 10% of the value of your order

Example:
Order Sub-Total =£20
Order total (with 10% code applied) = £18 (you save £2)
Team rider recives £2 into their own "rider pot"

Limited Edition promotions

Placing a pre-order

Pre-released orders ("Pre-orders") are orders for products ("Products") that are not yet available for general sale from Royale Wax.

In order to place a Pre-order, you will need to provide certain information, including but not limited to your name, address and billing information.

Pre-order Payments

When you place a Pre-order you will need to pay the full upfront price of the Product. You may cancel your Pre-order and get a full refund of your Pre-order Payments at any time before the Product has been despatched.

Dispatch & Delivery

Where possible, orders will be shipped to you from 10 working days after the Pre-order closing date. For some areas, delivery may take longer.

We shall always communicate any issues swifty if there are to be any delays in processing your order.

If you have ordered for delivery outside of the UK, there may be associated customs charges applied which is out of our control. Royale Wax is not responsible for
any potential custom charges incurred through the purchase of the Pre-order item(s)

Cancellation

Either party may cancel a Pre-order at any time for any or no reason prior to our notice to you that the Product has been despatched ("Despatch Notice").

If cancellation occurs before the Despatch Notice, you will be entitled to a full refund of your Pre-order payment.